Monday, August 15, 2022
Getting Started With RITE Support
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At RITE we stand behind our work. So if you are having difficulties with a solution we provided to you, we want to know about it! The Help & Support section of our website is dedicated to finding you answers to your questions, educating you on your system, and getting you in touch with us to solve any issues you may have.

Please be aware that tech support with RITE is not free of charge. We are always willing to help with ANY issues that may arise, but please be advised that you must purchase support time through us to receive the valuable support you need to keep your operations running smoothly. We do provide basic support of our add-ins via email for free for the first 3 months, however phone or remote support to help deploy the software isn't part of our free services.

RITE Live Support

  • Give Us a Call - Call us at (320) 230-2282 or toll free (888) 267-RITE, M-F 8:30 AM - 5:30 PM (CST).  If there is a defect in one of our RITE Plug-Ins we will work with you to pin-point the issue and take care of it, free of charge.  If you have technical, configuration, training or any other kind of questions, we are happy to help at our standard support rate. 
  • Email Support - Start a non-critical support incident with RITE.  Email a description of the problem or question and we will follow up with you within 2 business days.
  • Technical Support Policy - a link to the terms and conditions of our technical support.

Microsoft RMS Tutorials / How To Documents
A set of tutorials on a variety of Microsoft RMS tasks.

RITE Application Tutorials, FAQs, and Documentation

Documentation, walk-throughs, tutorials and FAQ's.  Everything you wanted to know about RITE plug-ins for RMS & POS 2009!

Upgrading to Windows 10
What should RITE users expect when upgrading to Windows 10.

Click here to join a support session

Alternate remote access tools:

RITE Support Tool

RITE Connect Request

Microsoft Dynamics Retail Management System

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RITE - Retail Information Technology Enterprises - Experts in Retail Point of Sales Technology
Phone - St.Cloud, MN area: 320-230-2282, Minneapolis area: 612-216-1480 Chicago, IL area: 312-841-RITE (7483) Idaho/Utah: 208-994-9404
Toll free: 1-888-267-RITE (7483)
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